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Frequently Asked Questions
What Would You Like to Know?
We invite you to explore our FAQ to learn more about our amenities, services, and policies.
If you have any other questions, please don’t hesitate to contact us!
Accessibility
Cobalt Coast primarily features stairs throughout the property. We do encourage guests with accessibility needs to contact us prior to booking to ensure that we can meet any specific requirements.
Amenities
Cobalt Coast does not have an elevator. We encourage guests with specific accessibility needs to inquire with the reservations department during the booking process. This will ensure that we can meet any specific requirements you may have.
All rooms at Cobalt Coast are equipped with a safe. If you encounter any issues accessing the safe, please contact the Front Desk for assistance.
If you need to print documents like boarding passes, simply email [email protected] and ask they print them for you.
All rooms have a FREE wireless internet connection available throughout the resort. Once your device finds the network, enter the password to connect.
Parking is in front of the resort. We offer one free parking spot per room to accommodate our guests.
The following amenities are available at Cobalt Coast:
- Beach chairs & loungers
- Beach towels
- Beach umbrellas
- Free parking
- Free Wi-Fi
- Hot tub
- Laundry facilities (coin operated)
- Pier
- Pool
- Private beach
- Restaurant & bar
- Snorkeling
- Community kitchen
To learn more, see our amenities page.
Cobalt Coast does not currently have on-site tennis or pickleball facilities, but nearby courts are available for guests’ enjoyment:
Cayman Pickleball Tennis Academy: 1960 West Bay Road | 9-minute drive.
Pickleball Cayman: 312 Smith Road | 21-minute drive.
Our rooms are equipped with a range of amenities, including:
- Air Conditioning
- Bathrobes
- Ceiling Fan
- Coffee Maker
- Compact Work Desk
- Deep Soaking Bathtub
- Hairdryer
- Iron & Ironing Board
- Mini Fridge and Freezer
- Safe
- Smart TV
- Towels
- Toiletries
- Walk-In Shower
Yes, we have a pool and hot tub area for guests to enjoy. We kindly request that you dispose of any empty bottles, soda cans, or other garbage in the provided waste baskets. Please help keep these areas clean and enjoyable for all.
Additionally, we ask that you observe the designated pool and hot tub hours. Your cooperation ensures a pleasant experience for everyone.
Hours of Operation: 8 a.m. to 10 p.m.
The on-site dive center is operated by DiveTech. We’re happy to offer accommodations to divers, but we do not currently have packages.
Diving must be arranged directly with DiveTech.
Cobalt Coast does not have an on-site gym. Below, we have listed nearby fitness centers and yoga studios for staying active during your stay.
Impressive Fitness West Bay: 203 Centennial Towers | 6-minute drive.
The Rec Room Gym: 1358 West Bay Road, The Grove | 11-minute drive.
Bliss Yoga: The Strand Unit #24, Canal Point Drive | 14-minute drive.
Anytime Fitness: 82 Market Street Suite 2111 | 16-minute drive.
While we don’t offer babysitting services directly, our reservations team can assist in arranging childcare. Contact us before your stay for recommendations and assistance.
Email: [email protected]
We have pack ‘n plays available if guests are travelling with an infant.
Attractions
Grand Cayman offers a plethora of attractions to visit. See our staff recommendations below.
- Hell: Hell Road, West Bay | 4-min. drive.
An area in West Bay known for its black limestone formations, which gave it its infamous name. Bring your passport, as one can get an official stamp once you’ve entered “Hell”. - The Cayman Turtle Centre: 786 Northwest Point Road | 5-min. drive. (345) 949-3894
A conservation and education center where you can swim with turtles in a lagoon teeming with colorful marine life. - Kittiwake Shipwreck & Artificial Reef: 1320 West Bay Road | 8-minute drive.
A submerged wreck off the coast of Grand Cayman, serving as a thriving marine habitat and popular diving site. - Seven Mile Beach: West Bay Road | 13-minute drive.
A stunning stretch of coastline renowned for its crystal-clear waters and powdery white sands, making it a sought-after destination for beach lovers worldwide. - Camana Bay: 10 Market Street | 16-min. drive. (345) 640-4000
Waterfront retail & entertainment district with shops, restaurants, and scenic promenades. - North Sound Golf: 557 Safehaven Drive | 16-min. drive. (345) 947-4653
Grand Cayman’s only 18-hole golf course, a challenging course with ocean views and well-maintained greens suitable for all skill levels. - The National Gallery: Esterly Tibbetts Hwy | 18-min. drive. (345) 945-8111
Contemporary Museum highlighting local artwork, traditional crafts, and hosting lectures and special events. - Georgetown: 22-min. drive.
The Capital City of the Cayman Islands. Find duty-free shopping and a range of cultural attractions and activities. - The Cayman Islands National Museum: 3 Harbour Drive | 22-min. drive. (345) 949-8368
National Museum dedicated to preserving and showcasing all aspects of Caymanian heritage. - Blue Iguana Conservation: 8R8J+FR5, Botanic Park Road. | 50-min. drive. (345) 749-1132
Tour the Blue Iguana Conservation facility located within the Queen Elizabeth II Royal Botanic Park and discover Grand Cayman’s native blue iguana. - Mastic Trail: Southern Trailhead | 50-min. drive
The Mastic Trail in Grand Cayman is a beautiful nature walk through an ancient forest, letting you discover the island’s natural wonders. - Cayman Crystal Caves: 69 North Side Rd, Old Man Bay | 50-min. drive
Nestled in Grand Cayman’s lush tropical landscape, the Crystal Caves offer a captivating underground adventure, revealing a stunning display of crystal formations and unique geological wonders. - Rum Point: 46 Sand Point Rd, Rum Point | 60-min. drive
A white sand beach ideal for snorkeling, beach lounging, and various water activities, along with amenities like volleyball courts, a souvenir shop, showers, and an outdoor bar with food service. - Stingray City: 60-min. drive. (345) 623-5965
Enjoy picturesque roads of Grand Cayman to reach Rum Point, gateway to Stingray City. Numerous tour operators offer thrilling excursions, allowing close encounters with friendly stingrays, making it famous for unique, interactive marine experiences. - Starfish Point: 60-min. drive. (345) 623-5965
Just beyond famous Rum Point, discover the enchanting Starfish Point, a remarkable sandbar where vibrant orange Cushion Sea Stars reside in the shallows. Remember, please enjoy them from a distance, as touching these fascinating creatures can harm them.
Beach
Yes, the resort offers beach access. Our manmade beach features beautiful white sand, providing a perfect spot to relax and enjoy the views and gentle sea breeze. While the shoreline itself is rocky and not ideal for swimming, guests can still enjoy swimming or snorkeling by entering the water off the pier. Please exercise caution and be mindful of ocean conditions, as lifeguards are not on duty.
Our beach chairs and loungers are shared with Nova and hotel guests, they are placed along the beach and by the pool for your use.
As a courtesy to all, we kindly request that you do not try to reserve the chairs by placing your towels or other personal items on chairs that are not actively in use. Please do not try to “claim” multiple beach or pool chairs by leaving them unattended until you are ready to use them, especially during the early morning hours. We want everyone to enjoy the shade on the pool deck and beach fairly and equally. If towels or personal items are left on chairs that are not actively in use for an extended period, our staff will remove those items so that other guests can enjoy the chairs. You will find your towels and personal items at the Front Desk.
Every room comes with complimentary beach towels for your convenience. Help us conserve the environment with a one-for-one swap for used towels. Leave them outside your room, and housekeeping will replace these with fresh ones throughout your stay. If fresh towels are needed, please visit the Front Desk anytime.
Yes, our pier offers convenient ocean access for swimming and snorkeling, making it an ideal spot for both activities. Please exercise caution and be mindful of ocean conditions, as lifeguards are not on duty.
Guests staying at Cobalt Coast can enjoy complimentary snorkel gear for exploring the house reef. Simply visit the DiveTech dive shop between 7:30 am and 5:00 pm to fill out a waiver and receive equipment. Once registered, guests can freely access gear for dockside snorkeling throughout their stay. For extended use beyond the house reef, rental options are available at a daily rate of $15 or opt for a special 7-day package. For more information, visit DiveTech’s website.
Check-in / Check-out
Our check-in time is at 4 p.m., and check-out is at 11 a.m.
Early check-ins are subject to approval by management and are only available if the room is not reserved back-to-back. If an early check-in cannot be accommodated, we offer luggage storage at the Front Desk. Please note, our luggage storage service is available only during office hours. Check-in time is at 4 p.m.
Late checkouts are subject to approval by management and are only available if the room is not reserved back-to-back. If a late checkout cannot be accommodated, we offer luggage storage at the Front Desk. Please note, our luggage storage service is available only during office hours. Checkout time is at 11 a.m.
If guests are arriving outside of office hours, they can still check in. Our staff will arrange to meet you at the property after hours. Please inform us of your flight details so we can accommodate.
Yes, a credit card must be provided at the time of check-in.
Guests must be 18 or older to place a reservation. Guests under the age of 18 are only allowed to check in with a parent or official guardian.
Fire & Emergencies
At Cobalt Coast, your safety is our top concern. To ensure your well-being, fire alarms have been installed in all rooms. It is important to note that ‘tampering with these alarms or smoke detectors is not permitted.’ These alarms are positioned to enhance safety and should only be triggered in the event of a fire. If a fire alarm is activated, we kindly ask you to calmly proceed to the parking lot, making sure that everyone in your group is accounted for. The manager will be there to assist you and provide further guidance. We appreciate your cooperation in helping us maintain a secure environment for all our guests.
Security patrols are conducted between 7pm-6am (around 1 per hour).
Emergency contact information:
- (345) 936-1480 (Emergency Contact)
- 911 (Emergency ONLY)
Front Desk
Our Front Desk hours are Monday to Friday: 9 a.m. – 5 p.m. and closed on Saturdays and Sundays.
To get in touch with our Front Desk, you can email [email protected].
General
In the Cayman Islands, driving is on the LEFT side, a notable difference from the US. Well-maintained roads and clear maps and signage make navigating the island straightforward.
Grand Cayman offers a public mini-bus transport system that connects all districts. Buses are easily identifiable by a number in a colored circle. You can flag down a bus at any point, and there are bus stops along major routes. Fares range from CI$2 to CI$2.50 for short trips, CI$3.50 to East End, and CI$8 to Cayman Kai. If you’re heading to the end of the line, confirm with the driver about return buses, especially for late afternoon travel.
The choice to rent a car depends on your plans. Grand Cayman has a public bus system and taxis. Renting a car offers convenience and flexibility for exploring at your own pace. Consider your itinerary and preferences when deciding on transportation.
Consider purchasing travel insurance before your trip. It can provide peace of mind in case of unforeseen events or travel disruptions.
It’s customary to leave a 10-15% tip for services in restaurants, taxis, and hotels, though many businesses will add an automatic gratuity to your bill.
All visitors over the age of 18 may bring with them:
Up to 1 liter of spirits (liquor); OR 4 liters of wine; OR 1 case of beer (not exceeding 8 liters). In addition to the alcohol, you may also bring tobacco as follows: Up to 200 cigarettes OR 250 grams of tobacco.
Electricity is the same as the United States and Canada (110 volts, 60 Hz). There is no need for adaptors.
While citizens of the United States, Canada, Great Britain, and most EU countries do not require a travel visa, passport holders from many Asian, African, and Middle East countries will need a travel visa to pass through Customs. It is best to check the Cayman Islands’ government website about visa requirements.
Yes, water on Grand Cayman is safe to cook with and drink. The Cayman Water Authority regulates 2 water purification companies that supply fresh drinking water across the island through underground pipes to each property and room. Visit waterauthority.ky for more information.
Guests can get to the resort by car rental or taxi. Large taxi vans accommodating groups of 6 to 8 passengers are conveniently stationed outside the airport terminal, prepared to transport you to the resort. Fares are fixed based on the number of passengers and luggage. Keep in mind that Grand Cayman hotels and condos do not provide their own transportation. Alternatively, rental car agencies are situated at the airport, directly across the street from the terminal. Cobalt Coast is approximately a 20-minute drive from the airport.
Our address is:
18-A Sea Fan Drive
Grand Cayman, Cayman Islands
KY1 1401
The Cayman Islands have their own currency. The US Dollar is also accepted virtually everywhere on the island and most businesses and tour operators accept all major credit cards. The exchange rate is fixed at US$1.00 = CI$0.80 or CI$1.00 = US$1.25 (note: change is always given in CI$).
Grand Cayman does not currently have Uber or Lyft. However, Cayman’s equivalent is Island Go and can be downloaded here: https://www.islandgo.app/
Healthcare & Hospital Services
There are multiple modern and well-equipped medical offices, clinics, and hospitals conveniently located in the area, providing easy access to excellent medical care within minutes. Please note that the Cayman Hospital on Hospital Road is the only facility for emergency care. For immediate emergencies, please dial 911.
Total Health (Clinic & Pharmacy) 802 West Bay Road. | 13-min. drive | Clinic: (345) 333-2222 \ Pharmacy: (345) 333-4444
Health City Cayman Islands (Medical Office) 9 Forum Lane. | 15-min. drive. | (345) 640-4040
Cayman Hospital (Hospital) 95 Hospital Road. | 23-min. drive. | (345) 949-8600
Doctor’s Hospital (Clinic) 16 Middle Road. | 24-min. drive. | (345) 949-6066
Housekeeping
Daily housekeeping is not included in the rental fees at Cobalt Coast.
One complimentary housekeeping service can be provided, upon request, for every 7 nights booked.
Housekeeping is available upon request at a rate of $30.00 USD per service.
Our housekeeping team ensures a comfortable experience by providing the following services:
- Change sheets.
- Change towels.
- Empty garbage.
- Wash dishes.
- Provide shampoo, conditioner, body soap, toilet paper, paper towel, and Kleenex.
- Top up of coffee, sugar, and creamer.
- Sweep, mop & dust.
Housekeeping hours are 9:00 a.m. to 5:00 p.m. Monday to Friday. You must request housekeeping services at least 24 hours in advance.
Housekeeping is not available on weekends or Cayman statutory holidays.
If you do not answer the door & have the safety latch on, they will check back once more before leaving towels by the front door.
Coffee is provided; however, it is important to note that we do not provide suntan lotion.
Yes, dishwashing is included in our housekeeping services.
Cobalt Coast has coin operated laundry facilities available for guest use. Laundry tokens cost $2 KYD each and are available at the front desk.
If you misplace or find any items during your stay, please contact our Front Desk. We will do our best to assist in locating or returning lost items to their rightful owners. Please check with the Front Desk for any missing or misplaced items. Cobalt Coast cannot assume responsibility for any missing items left behind.
Nearby Grocery and Liquor Stores
You’ll find a variety of modern and well-stocked grocery and liquor stores conveniently situated in the area, ensuring easy access to essentials within minutes. While these may not all be within walking distance, they are readily accessible by car or taxi. Please note that most grocery stores and liquor outlets in Grand Cayman remain closed on Sundays, Christmas, and Easter (hours may vary on other holidays). However, Shopright and Blackbeard’s Cayman Falls liquor store are available for your convenience on Sundays, with their operating hours below.
Grocery Stores:
- Fosters Republix | 7-minute drive. | (345) 945-3663
- Shopright – The Grove | 10-minute drive. | (345) 946-0000
- McRuss Grocery Store | 18-minute drive. | (345) 949-5382
- Kirk Market | 20-minute drive. | (345) 949-7022
Liquor Stores:
- K-J’s Liquor and Convenience Store | 2-minute drive or 16-minute walk. | (345) 929-2552
- Tortuga Liquor Store | 5-minute drive.
- Blackbeard’s Cayman Falls | 12-minute drive. | (345) 945-5341
- The Tasting Room & Wine Cellar | 13-minute drive. | (345) 322-4925
Policies
Cobalt Coast requires a 3-night minimum stay, except for Holiday stays, which have a 7-night minimum.
For more information on our policies see here.
If a hurricane warning is issued for the Cayman Islands by the National Hurricane Center within seven days of your scheduled arrival date, you may call or email Cobalt Coast to reschedule or cancel your reservation and receive a full refund.
If a hurricane warning is issued during your stay and you are forced to depart early, a refund will be issued for any unused nights.
Please note that our hurricane policy is only applicable on reservations booked directly with Cobalt Coast.
*Hurricane policy is only applicable on reservations booked directly with Cobalt Coast.
*A hurricane is characterized as a well-defined system of showers and thunderstorms with a distinct circulation center and maximum winds of 74 mph (64 knots) or greater.
We have a “no pet” policy at Cobalt Coast. Thank you for your cooperation.
While Cobalt Coast doesn’t have specific wheelchair-friendly features, we strive to accommodate all guests to the best of our ability. Please feel free to reach out to us directly to discuss any specific accessibility needs you may have, and we’ll do our utmost to make your stay comfortable and enjoyable.
Cobalt Coast is a smoke-free resort. Smoking is not permitted inside the building and guest rooms, nor outside on balconies, patios, and resort grounds. A fine will be charged if evidence of smoking is found.
While a security deposit will not be collected, all guests are required to present a valid credit card upon check-in to cover any loss or damage of property that may occur in their room during their stay.
Yes, we charge a 10% resort fee, which covers amenities such as Wi-Fi access, parking, and use of resort facilities including the pool, hot tub, and sun loungers. Rates are also subject to a 13% government tax and are in $USD.
As a guest of Cobalt Coast, you are permitted to have visitors between the hours of 8 a.m. and 10 p.m. Visitors may not stay overnight. If you would like to host visitors during your stay with us, please ensure that they stop by our Front Desk upon arrival. Unregistered visitors are not permitted to use any facilities, including but not limited to the pool, hot tubs, and recreational areas.
Reservations may be cancelled without penalty up to 30 days prior to arrival.
100% of the reservation is forfeit for cancellations received within 30 days of arrival.
No refunds or credits will be issued for late arrivals, no-shows, or early departures.
For more information on our policies see here.
If a guest discovers any damages or malfunctions in their room, they must immediately report it to the Front Desk. Failure to report damages may result in the guest being held responsible for repairs or replacements. We reserve the right to assess and determine the extent of damages. The guest will be informed of the associated costs for repairs or replacements, and the charges will be applied to the guest’s credit card on file.
Upon check-in and check-out, our staff conducts a thorough inspection of each room. Any pre-existing damages will be noted, and guests are encouraged to report any discrepancies to the Front Desk within 60 minutes of entering the room.
General Deposit Policy:
- A 50% deposit is required to confirm a reservation.
- The remaining balance will be charged 30 days prior to arrival.
- Full payment is required for reservations made within 30 days of arrival.
- Payments can be made via Visa, Mastercard, or American Express.
Holiday Deposit Policy:
- Holiday policies apply to stays between December 20 and January 2.
- A 50% deposit is required to confirm a holiday booking.
- The remaining balance, taxes, and fees will be charged 60 days before arrival.
- Full payment is required for reservations made within 60 days of arrival.
- Reservations may be cancelled without penalty up to 60 days prior to arrival.
- 100% of the reservation total is forfeit for cancellations received within 60 days of arrival.
For more information on our policies see here.
To make changes to your reservation, contact our reservations team by emailing [email protected] or calling +1-800-487-1331.
Changes and cancellations to reservations are subject to fees.
Restaurant
Yes, at Cobalt Coast, you’ll find Nova Restaurant, our open-air dining establishment overlooking the Caribbean Sea.
Nova is open from 11:30 am to 10:00 pm on Monday, Tuesday, Wednesday, Thursday and Friday, and 9:00 am to 10:00 pm on Saturdays and Sundays.
Meals are ordered a la carte and paid for directly in the restaurant.
For more details, visit our restaurant page or www.novacayman.com.
Our onsite restaurant, Nova, is currently open for breakfast from 9:00 am to 11:00 am on Saturdays and Sundays. Please contact us if you would recommendations on nearby options that are open throughout the week.
Room Maintenance
If you experience any in-room maintenance issues during office hours, please promptly contact the Front Desk for assistance. If outside of office hours, please contact (345) 936-1480.
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